Leaders cannot demand followers… You earn the right.

‘You just need to do what I am telling you to do because I am your Manager’….if you have heard yourself saying this or even mumbling this under your breath, you may need a time out on your management style and ask yourself ‘Am I a Manager or a Leader?’. Some of us think we are leaders but the reality is there is a huge difference in stepping up from a managerial capacity to leader status.

The first step is an honest evaluation, what would your team say about you? None of us are perfect and we all know deep down the areas we need to improve on. What could make all the difference may be finally accepting your faults and doing something about them. Sounds simple enough but it’s harder in practice, it’s something we must work to improve upon. Leaders do not demand a following, people naturally gravitate towards them and leaders act as inspiration for those who follow. Leaders will always get the best from their team because team members will want to work for them, opposite to managers where people must work for them. The other important thing to remember is that people are happier working for a leader and are much more likely to stick around long term rather than chasing the next pay rise.

  1. Education, Education, Education- Tony Blair may have had this one right. We cannot think we know it all, no matter our age or experience. There is so much value to be found in leaderships books, finding the right one for you based on your area of improvement is key. I am a true believer in learning and improvement, we should be encouraging those we lead to do the same. I would recommend Simon Sinek- Leaders Eat Last, Adam Grant- Originals (great for smaller businesses), Charles Duhigg- The power of Habit, Simon Sinek- The infinite Game and Stephen Covey- The 7 Habits of highly effective people.
  2. Bring your true self to the table– People can spot a fake or a clear imitation of the latest book you have read. The books/podcasts can lead you down your next path, you have to be original and bring your personality to your job. If you are like me and have a bit of an eccentric personality at times, home in on the energy you may showcase elsewhere and show your team a different side of you.
  3. Team Building– Although building a boat out of plastic bottles can be fun, you may not have the time or resources. Once a week (even before a team meeting) you can bring the team together for a 5-10 min exercise. This will encourage communication and laughter outside of the norm, starting the day in a positive and happy way! Have a look at this website for some game ideas https://smallbiztrends.com/2015/09/team-building-exercises-and-games.html
  4. Make the time- I cannot underestimate the power of 1-1’s and making time for them each week. I would advise keeping them at the same time/day each week and try your best not to cancel or move them. 1-1’s are so important in building a relationship and also asking your team member how they are. Something so simple can mean so much to someone who is working so hard, tell them how well they are doing and ask them if you can help at all. Sometimes the obvious and the small things mean so much, people are much more likely to respect you if you take the time to care about them.
  5. Take it on the chin- This one takes courage and you may not like the answers. Ask your team members what you could do better. People should feel safe and supported to be honest with you and in turn help you on areas to improve on. You may receive an answer you were not expecting or a conversation that surprises you. I promise you one thing, nothing will help you on the leadership journey more.
  6. Common goal/aim- You need a goal as a team to aim for so everyone can drive towards this together, encouraging unity. This can be as simple as the ‘best health and safety record’ or ‘customer feedback score’. You need to make it clear what you want your team to aim for and go for it all together.

The road to leadership is a long and endless journey and one of constant improvement. The first part is being willing to learn and open to change. Zoe Smith is a huge advocate of leadership and change, contact One Property Recruitment for leadership advise or managerial structures.

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  • Sarah Fitzpatrick, Senior Estates Manager

    From our very first conversation Andrew knew exactly the kind of role I was looking for, I didn’t have to go through job role after job role asking him to go back to the drawing board, there was an immediate understanding. During the recruitment process, Andrew was supportive and gave me all the tips and confidence I needed to sell myself during the interview stages. Once I was offered the job, the contract was explained to me in full and the process of negotiation and finalising was very easy thanks to Andrews reactive working and Client relationship management.   A big thank you to Andrew for placing me in a role I am able to be excited about again, I now love my job finally.

    - Sarah Fitzpatrick, Senior Estates Manager

  • Dorrie O’Brien, Customer Experience Manager

    Andrew is an extremely dedicated and hard-working recruiter. He’s friendly, listens to what you want and knows how important it is to match you up with the right role for you.

    - Dorrie O’Brien, Customer Experience Manager

  • Aki Spyrou, Estate Manager

    Zoe possesses a deep knowledge of the residential property management sector and works with a wide network of organisations ranging from developers and managing agents. What I value the most is that she always listens and was available to talk, recruiters have a tendency to treat property managers/estate managers as a commodity and this was not the case with Zoe. She is supported by like minded colleagues Andrew and Lucy who are great people also. Making the decision to look for another job is always daunting and Zoe was there to guide me and offer   career advise. Thank you so much Zoe for finding me the next step in my working career, I will forever be grateful.

    - Aki Spyrou, Estate Manager

  • Faye Davies, Assistant Estate Manager

    I just wanted to say a huge thank you to Lucy for your help in placing me in my current role. You were so easy to deal with and your communication was amazing! In the past when I've had contact with agencies they have failed to chase back up on leads or arrange interviews that they had promised. From start to finish you were so efficient and quick at what you do and I'm very happy in my new role. It was exactly what I was looking for and you kept in constant contact with me throughout the whole process. You're a star!

    - Faye Davies, Assistant Estate Manager

  • Ben Belcher, Head of Operations

    I have worked with Zoe for a number of years and can happily say that she is one of the most professional and diligent recruiters I have ever worked with.   Zoe  has always ensured that every candidate has been properly vetted prior to passing me any CV’s for review.  For those I progress to the interview stage, Zoe will always make sure they come properly prepared which shows her diligence for understanding the needs of the client, as well as understanding of the position being advertised.    I am also thankful to  Zoe for acting as my recruiter for my most recent appointment as Head of Operations.  I have to say she is  proactive in ensuring I was kept up to date every step of the way through the interview process and has regularly  kept in touch with me since to see how I am developing into the position.   

    - Ben Belcher, Head of Operations

  • Tom Young, Senior Property Manager

    I cannot recommend Zoe enough! My client was having difficulties securing a maintenance operative given their specific requirements, and had interviewed 8 candidates from two alternative agencies, but to no avail. Zoe was attentive in understanding the business needs, and the client swiftly secured a prime candidate at a competitive market rate. Her market advice and professionalism meant that the process was efficient and effective

    - Tom Young, Senior Property Manager

  • Anthony Bryan – Concierge

    Lucy was professional and genuinely wanted to find the best job to fit my needs. She was able to land me a progressive role within days, helping me throughout the whole process. I was extremely impressed with the dedication to regularly check in to see how I was doing after starting the new position. Thank you!

    - Anthony Bryan – Concierge

  • Jigar Savla – Property Manager

    Lucy helped me find my new job. She is an absolute pleasure to work with. Very attentive, she communicated very efficiently at every stage of the process giving me enough notice to prepare along with very useful tips. She never failed to wish me luck before every important juncture be it a telephone interview or the final interview with the Directors. I cannot recommend Lucy enough!

    - Jigar Savla – Property Manager

  • Funmi Akinwande – Property Manager

    Lucy is a fantastic recruiter, she really took her time to listen and find out my needs and requests. She is very proactive, attentive, friendly and very easy to communicate with. She helped me secure my dream job and I would highly recommend her to all my friends in the property industry.

    - Funmi Akinwande – Property Manager

  • Sampson Burrows, AIRPM – Block Manager

    I cannot recommend Lucy enough. Her professionalism & organisation are second to none and her knowledge and efficiency meant that the entire process of finding me a new role was stress-free and made simple. Lucy’s communication was brilliant and she was always available to answer any of my many questions. She is infinitely patient and nothing was too much trouble and I can’t thank her enough for that. If you are looking for a genuine and honest consultant to deal with, look no further than Lucy - she’s a superstar!

    - Sampson Burrows, AIRPM – Block Manager

  • Chris Peters – Head of Property Management, Inspired

    Inspired Property Management have been working closely with Zoe to find candidates to fill vacancies within our workforce. Zoe and her team have demonstrated high levels of professionalism and courtesy when sourcing candidates. They are always prompt to respond and honest and understanding of our needs. We would not hesitate to recommend them for recruitment services.

    - Chris Peters – Head of Property Management, Inspired

  • Dean Clarke – Director Lee Baron

    Zoe consistently provides us with quality candidates and exemplary standards of practice. Zoe is there for market advice when needed and without hesitation I would highly recommend her for your recruitment needs.

    - Dean Clarke – Director Lee Baron

  • Alannah Cairns, Operations Support Manager

    Zoe has been absolutely amazing throughout the entire recruitment process. I have never met such an honest and dedicated recruiter. Zoe listens to you and advises based on her strong knowledge of the sector and your career/client objectives. I found Zoe to be supportive, motivating and highly professional during my job search and felt nothing but confident during every part of the process. I cannot thank her enough for believing in me- Zoe you are brilliant at what you do!

    - Alannah Cairns, Operations Support Manager